BREB Call Center Service (Takeover, Modernization, Operation and Maintenance of Omnichannel Call Center under the Unified CX (Agentic AI), CDMS and Mobile Application Services.)
BREB Call Center Service (Takeover, Modernization, Operation and Maintenance of Omnichannel Call Center under the Unified CX (Agentic AI), CDMS and Mobile Application Services.)
Procurement summary
- Procuring entity
- Information and Communication Technology (ICT) Directorate.
- Organization
- rural electrification board (reb)
- Division
- power division
- Ministry
- ministry of energy, power and mineral resources
- Location
- Dhaka, Dhaka
- Procurement nature
- Physical Services
- Procurement type
- NCT
- Procurement method
- Open Tendering Method (OTM)
- Lot
- ICT-CC-02
- Package no.
- ICT-CC-02
- APP ID
- 232720
Key dates
- Published
- 17 September 2026
- Document last selling date
- 11 October 2026
- Pre-tender meeting
- 20 September 2026
- Tender security submission deadline
- 12 October 2026
- Opening date
- 12 October 2026
- Closing date
- 12 October 2026
Costs and securities
- Estimated cost (APP)
- BDT 5,54,44,000
- Document price
- BDT 4,000
- Tender security
- BDT 10,00,000
Funding
- Budget type
- Own Fund
- Source of funds
- Own Fund
Eligibility criteria
All Eligible Tenderers from Bangladesh who have required qualification as per ITT and TDS.