Privacy Policy

01 Introduction

Bidorix.com is a professional public procurement support, tender guidance, e-GP assistance, and procurement community platform for Bangladesh. This Privacy Policy explains how we handle information when you use our website, create an account, save tender preferences, participate in Q&A, or request professional assistance.

02 Information Users Provide

We collect information you provide directly, information generated through platform activity, and technical information needed to keep the platform reliable and secure.

• Identity, contact, organization, and user type details.
• Tender preferences, saved searches, saved tenders, and dashboard activity.
• Questions, answers, comments, support messages, and moderation records.
• Assistance request details, issue descriptions, references, and admin follow-up notes.

03 Account and Profile Data

When you create or use an account, we may process your name, email address, mobile number, password credentials, user type, organization name, dashboard preferences, and profile updates. This helps us authenticate users and provide role-relevant access for bidders, government users, bank users, consultants, experts, and new e-GP users.

04 Tender Preference Data

Bidorix.com may store saved tenders, tender criteria, tender matching preferences, search activity, saved notes, and alert settings. This data helps users manage relevant public procurement opportunities and return to important tenders efficiently.

05 Q&A and Community Activity

Questions, answers, comments, reactions, saved questions, and moderation activity may be processed to operate the procurement community. Public posts may be visible to other users, while moderation records are used to maintain a respectful and useful procurement knowledge environment.

06 Assistance Request Information

When you request professional assistance, we may collect your contact details, user type, organization, assistance category, subject, message, tender references, e-GP issue details, payment issue context, support priority, admin notes, and status history. This helps us review and respond to your request.

07 Payment or Service Request References

For paid support or service requests, we may keep service type, payment status, transaction references, invoice details, communication history, and delivery records. Do not submit card passwords, payment PINs, OTP codes, or private banking credentials through support messages.

08 How We Use Your Information

We use information for legitimate platform, support, communication, security, and service delivery purposes.

• To create accounts, authenticate users, and maintain dashboards.
• To save tender preferences and provide procurement support workflows.
• To respond to assistance requests, support messages, and Q&A activity.
• To improve tender discovery, moderation, analytics, reliability, and security.
• To comply with lawful obligations and protect users from misuse.

09 Cookies and Analytics

We may use cookies, local storage, session tokens, analytics, and similar technologies for login sessions, security, preferences, performance, and service improvement. You may control cookies through your browser, but essential account features may not work properly if required cookies are disabled.

10 Data Sharing and Disclosure

We do not sell personal data. We may share limited information with technical vendors, hosting providers, payment processors, professional support partners, or legal authorities where needed to operate Bidorix.com, deliver requested services, prevent misuse, or comply with applicable law.

11 Data Protection

We use reasonable technical and organizational safeguards such as access controls, authentication measures, administrative restrictions, monitoring, and secure handling practices. However, no online system can guarantee absolute security, so users should also protect their own credentials and devices.

12 Confidential Procurement Information

Public procurement work may involve sensitive business, tender, pricing, technical, and eligibility information. Share only information needed to understand your support request. Bidorix.com may restrict access to assistance records, but users remain responsible for avoiding unnecessary disclosure of confidential bid strategy or official credentials.

13 User Rights and Account Control

You may access, update, or correct account information through available dashboard tools. You may also contact support to request help with inaccurate data, account access, communication preferences, or account closure, subject to verification and lawful retention needs.

14 Data Retention

We retain information for as long as needed to provide the platform, maintain records of assistance requests, manage disputes, improve services, comply with legal obligations, and protect platform security. Some records may be retained longer where required for audit, service history, or abuse prevention.

15 Children's Privacy

Bidorix.com is intended for adults, organizations, public procurement users, and professional users. We do not knowingly collect personal information from children under 18. If such information is identified, we will take appropriate steps to remove it.

16 Third-Party Links and e-GP References

Bidorix.com may link to the official Bangladesh e-GP portal, tender sources, banks, payment channels, and external resources. Those services are governed by their own policies and rules. Always review third-party terms before submitting information outside Bidorix.com.

17 Changes to This Privacy Policy

We may update this Privacy Policy as our platform, support workflows, legal obligations, or security practices change. Updated versions will be published on this page with a revised Last Updated date.

18 Contact and Support Process

For privacy questions, account support, data correction, or assistance request concerns, contact Bidorix.com support. Please include enough detail to verify your request without sharing passwords, OTPs, or private credentials.