Professional support

Request Professional Procurement Assistance

Get help with a tender or procurement issue. Tell us what you need, and the Bidorix support team will review it and follow up.

Procurement-focused
Secure information handling
Structured request review

Assistance request

Required fields

Support type

What do you need help with?

Assistance category

Issue details

The more specific this is, the more useful our reply can be.

Subject

Summarize the issue in one sentence.

Describe your issue

Include relevant dates, system messages, requirements or actions already taken.

Do not include passwords, OTPs, payment PINs or other account credentials.

Expected outcome Optional

Contact & timing

Who we should reply to, how, and by when.

Full name

Email address

Mobile number

User type

Your organization Optional

Priority

Helps us understand timing; it doesn't guarantee a response time.

Required by Optional

For example, your tender's closing date.

Preferred contact method

Supporting documents

Attach tender documents, screenshots or payment references, if helpful.

Drop files here or browse PDF, DOCX, XLSX, PNG or JPEG · up to 10 MB each · max 5 files

Review & submit

Submitting a request doesn't confirm a paid service or guarantee a specific procurement result. We use your information only to handle this request.

Request summary

Completion 0%

A useful request includes

The tender ID and package, if it's about a tender
Your deadline, such as the tender closing date
Exact error messages or screenshots
Payment or transaction references, where relevant

Support & payment

General guidance is free. If your request needs in-depth document work or ongoing consultancy, any fee is confirmed with you before paid work begins.

Never send passwords, OTPs or account credentials.

What happens next

Request received Your request and documents are recorded.
Review The support team reviews and categorizes it.
Follow-up We may contact you for more information, and tell you if a fee would apply.
Guidance or assistance The next step is shared through your preferred contact method.

Frequently asked questions

Is professional assistance free?

Many requests are handled as free guidance. Some — such as in-depth document preparation or ongoing consultancy — may need a professional service fee. That is always confirmed with you before any paid work begins.

Do I need an account to submit a request?

No. Guests can submit requests. Signing in fills in your details, lets you save a draft, and lets you follow the request's status from your dashboard.

What files can I attach?

PDF, DOCX, XLSX, PNG and JPEG files up to 10 MB each, with at most 5 files per request.

How long does a response take?

There's no fixed response time. Requests are reviewed during support hours, and those tied to a close tender deadline are looked at first — use Priority and Required by to tell us.

Can I submit a request without a related tender?

Yes. Tender ID and package/lot number are optional and only needed if your request is about a specific tender.

Where can I see my request after submitting?

If you're signed in, your requests and their status are listed in your bidder dashboard.