Professional Support

Request Professional Procurement Assistance

Tell us about your procurement requirement and our experienced specialists will review your request and provide professional assistance for Bangladesh's public procurement and e-GP activities.

Experienced Procurement Specialists Bangladesh e-GP Support Secure Information Handling Fast Response

Assistance Category

Organization Name

Full Name

Mobile Number

Priority / Urgency

Email Address

User Type

Required Completion Date

Optional — for example, your tender's closing date.

Preferred Contact Method

Subject

Message / Problem Details 0/3000

Expected Outcome / Preferred Solution 0/1000

Supporting Documents Drag & Drop your documents here or Click to browse files PDF, DOCX, XLSX, PNG, JPEG up to 10MB per file (max 5 files)

I confirm this information is accurate and I consent to its use for this request By submitting, you agree to our Privacy Policy.

Review Before You Submit

Your request will be reviewed by our procurement support team. Submitting a request does not automatically confirm paid service or guarantee a specific procurement result. We only use the information you provide to process your support request.

Why submit a request?

Get structured assistance for e-GP, tender documents, payment steps, eligibility, and procurement process clarification.

Expected response time

Most requests are reviewed quickly during support hours. Urgent tender deadline issues are prioritized first.

Professional assistance process

We review your information, classify the issue, assign the right specialist, and follow up with practical next steps.

Secure handling notice

Share only information needed to understand the issue. Do not submit passwords, OTP codes, payment PINs, or private certificate credentials.

Support availability

Include deadlines, tender IDs, screenshots, and payment references so the team can respond with useful context.

Pricing Free guidance, paid only when needed

General guidance and quick questions are handled at no cost. In-depth document work or ongoing consultancy may involve a service fee — always confirmed with you before any charge.

Default status Pending review

Process

What Happens Next

1
Your request is reviewed
Our procurement support team reviews the details and documents you submitted.
2
We may contact you for clarification
A specialist may reach out through your preferred contact method if more information is needed.
3
You're told if support is free or paid
We'll let you know clearly whether your request is handled as free support or requires a professional service fee before any paid work begins.
4
Track status from your dashboard
Logged-in users can follow request status and updates from their dashboard at any time.
5
Final guidance is delivered to you
Resolution details and next steps are shared through the contact method you selected.

Submitting a request does not automatically confirm paid service or guarantee a specific procurement result.

FAQ

Frequently Asked Questions

Is professional assistance free?

Many requests are handled as free guidance. Some requests — such as in-depth document preparation or ongoing consultancy — may require a professional service fee. We always confirm this with you before any paid work begins.

Do I need an account to submit a request?

No. Guests can submit requests, but logging in lets us autofill your details, saves a draft of your request, and lets you track status updates from your dashboard.

What files can I attach?

PDF, DOCX, XLSX, PNG, and JPEG files up to 10MB each, with a maximum of 5 files per request. Attach tender documents, screenshots, or payment references relevant to your issue.

How long does a response take?

Most requests are reviewed quickly during support hours. Urgent requests tied to a tender deadline are prioritized first — use the Priority field to flag these.

Can I submit a request without a related tender?

Yes. Tender ID and package/lot number are optional and only needed if your request relates to a specific tender.

Where can I see my request after submitting?

Logged-in users can view all submitted requests, their status, and any admin notes from the bidder dashboard.

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